Let me preface this by saying I have had this customer come in several times over the last few months to my cafe, he always orders large meals (big brekky, large coffees with extra double shots, etc). T

he first time his card declined, so went away to get cash, came back and paid, the second time he had half the cash for his order and asked for a discount, I felt for him as he did look like he was doing it tough, and let him have the items, but said next time he would have to pay the full price.

He came a few more times with no money, and got agitated when I wouldn’t sell him something for free, but eventually left.

Yesterday we had a big event on (100+ customers and hour), so I had a casual staff member up the front to take orders. He comes in and orders a large flat white with an extra double shot, plus a muffin. My staff member put the price in our EFTPOS machine, turned it so he could pay, and brought the lid over so I could make it, and then started heating the muffin (frozen)

I walked back to the counter to confirm the drink, and saw him, checked the EFTPOS and noticed his card wasn’t accepted (afterpay) I advised him there’s a different rate we get charged for afterpay, and as such, had turned off afterpay payments. I asked if he was able to pay with another card, and he tried again and again.

In the time he spent trying to pay, my staff member had brought the muffin back over after heating it up. He tried to take a spoon to the muffin, and I stopped him, saying “if you can’t pay for it, I can’t let you have it… It costs me lots of money for these products” He huffed and puffed, before punching my display and walking out shouting something unintelligible.

This morning I wake to a negative google review, presumably from him, saying the customer service is atrocious. Ive responded, but still feel like a d*ck for not letting him pay on afterpay